Service Team Assistant

Term: Permanent
Working hours: Full-time
Department: Facilities
Location: Edinburgh
The team

Shepherd and Wedderbutn are currently recruiting for a service team assistant to join their team based in Edinburgh.  The successful candidate will deal with Incoming/Outgoing Mail, Printroom Services and any Facilities Issues. 

As a key member of the service team within our business HQ the service team assistant will be required to undertake work assigned from across the company and will have daily interactions with all staff.

The role


  • Sort/Manage all incoming mail and deliver to relevant person as required
  • Prepare mail for dispatch, checking, folding and ensuring enclosures are included and cheques are signed
  • Collect all outgoing mail throughout the office
  • To package couriers and arrange either online or by phone
  • Process Print/Mail requests ensuring instructions are followed, recorded accordingly and returned
  • Repair minor faults located on the Satellite Copiers, install new toner when required.  Call out Engineers when required
  • Bind all documents as and when requested
  • Print any/all documents sent via Online Platform as and when required
  • Scan/Save/Email any documents submitted
  • Complete Stationery requests on a weekly basis, or when required
  • Undertake any other reasonable duties as required by Line Manager

Person Specifcation 

  • An ability to work well under pressure and to strict deadlines
  • Creative approach to problem solving
  • Ability to undertake physical responsibilities across the office
  • A friendly and positive attitude, and an ability to work alongside staff from all sections of the business
  • Previous experience within a professional services environment would be desirable